Refund Policy Privacy Policy Cookies Distance Selling Regulations Complaints Useful inks
By using our online services, you agree to be bound by these Terms & Conditions.
Our online service covers properties located in England and Wales only; it does not cover Scotland, Isle of Man, Channel Isles and Northern Ireland. A valid and complete postal address for the property is required to enable us to process your order.
The documentation and information is protected by copyright and other intellectual property laws and all ownership rights remain with the information service provider or the third party or Land-Reg, as the case may be. You may not copy, distribute, modify, reproduce, post, transmit or frame in this site including text, graphics, video, audio, software code, user interface design or logos without the prior written consent of Land-Reg (using .co.uk, .org and .org.uk domain extensions).
Transmission may be subject to arbitrary delays beyond our control, which may delay the provision of our services and the execution of your orders. You acknowledge that neither any information service provider, third party nor we will be liable to you or any third party for any losses arising from such delay.
When processing your order, we will undertake a search of the HM Land Registry records in order to establish whether the property is registered (i.e. has a Title Number assigned to it). If the property is registered (noting that the vast majority of properties in England & Wales are registered), we will obtain official copies of the Title Register and/or Title Plan (as held at the HM Land Registry for England & Wales) and issue the document(s) to you by email (or by post where necessary - see below) and in PDF format. The vast majority of orders that we receive are processed within 1 working hour (please note that our working hours are 8.30am – 5.30pm Monday to Friday and exclude Bank Holidays); during exceptionally busy periods the processing of orders may take longer. You are agreeing to pay Land-Reg to carry out a search to establish whether the property is registered with the HM Land Registry and has a Title Number assigned to it and if it is registered, to obtain the Title Register and/or Title Plan. Please note that in some cases, a search of the Index Map may be necessary in order to establish whether the property is registered; noting that an Index Map Search may take several days to conclude.
In the unlikely event that the property is not identifiable from the details that you provided when placing your order, we may request that you provide us with a scaled plan, which must be clearly marked (by way of hatching for instance) so as to assist us in identifying the subject property. In the event that the Title Register and/or Plan are not available electronically (for instance when a property covers a large area of land, such as a farm estate, then it may not be possible to deliver the Title Plan to you electronically) they will, therefore, be posted to you; in such an event there may be a delay of several days (typically 3 working days) before you receive the document(s).
The Title Register should be read in conjunction with the Title Plan.
We are an independent company, which has a direct access link into the HM Land Registry’s records, and specialise in providing a Land Registry search service. We are not affiliated or connected in any way with HM Land Registry. The documents (Title Registers & Title Plans) that we provide are official copies as held at the HM Land Registry for England & Wales. We are not responsible for any errors contained within the documentation or information contained within it. The documentation is provided "as is". Neither we nor any third party shall be liable to you or any third party for any loss or damage, direct, indirect or consequential, arising from (i) any inaccuracy or incompleteness in, or delays, interruptions, errors or omissions in the delivery of the data or any other information supplied to you through our services or (ii) any decision made or action taken by you or any third party in reliance upon the data. Neither we nor any third party shall be liable for loss of business revenues, lost profits or any punitive, indirect, consequential, special or similar damages whatsoever, whether in contract, tort or otherwise, even if advised of the possibility of such damages incurred by you or any third party. Any queries relating to the use of this information should be directed to copyright@landregistry.gov.uk.
You agree to pay the fee for the service provided to you. All services must be paid for in advance and by credit/debit card. When you pay for the service it will be via Paypal payment card processing service.
Land-Reg does not provide investment, tax and legal advice through this website.
You bear all risk from any use or results of using any information provided to you by Land-Reg. You are responsible for validating the integrity of any information received over the Internet. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our services.
We are a legitimate UK registered company (ADB Archiitectural Services Limited), trading online as Land-Reg (Land Registrations) and as such these Terms and Conditions are governed by the laws of England and Wales. Our Companies House registration number is 06330282 and our registered office address is 18 Northumberland Close, Darwen, Lancashire, BB3 2TN.
Refund Policy
If it is established that the property is not registered with the HM Land Registry then you will not be entitled to a refund; you are agreeing to pay Land-Reg to carry out a search to establish whether the property subject to your enquiry/order is registered with the HM Land Registry; the Title Register and Title Plan will only be provided as part of our service when the property is registered. When refunds are agreed any charges that we have incurred will be deducted from the amount to the refunded.
Privacy Policy
In providing our service, you may be asked to provide Personal Information through online forms, e-mail, payment processing and/or other means of communication. We do not share this information with any third parties. We do not sell, trade, or rent your (nor your business) Personal Information to others. Any information that we obtain from you will be used lawfully and in strict accordance with the Data Protection Act 1998.
Our website sometimes provides links to other websites. Any links are provided for your convenience so as to provide you with further information and assistance. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
Cookies
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
Distance Selling Regulations
Our service is provided within a period of less than 7 working days after receipt of your order and therefore any right to a "cooling-off" period under The Consumer Protection (Distance Selling) Regulations 2000 SI 2000/2334 does not apply. In the event that you would like to cancel your order with us you must do so before we begin to process it by emailing us at orders@Land-Reg.co.uk; noting that we begin to process orders within 2 – 3 minutes of receiving them.
Complaints
In the event that you have any concerns or complaints regarding our service then please email complaints@land-reg.co.uk. We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction.
Useful Links
Ordnance Survey: www.ordnancesurvey.co.uk
HM Land Registry for England and Wales: www.landregistry.gov.uk
Land Registration Act: http://www.opsi.gov.uk/acts/acts2002/ukpga_20020009_en_1
The links provided above are for your convenience so as to provide you with further information and assistance. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.